Frequently asked questions

Orders are processed in 1 to 2 business days. Standard delivery within the United States usually takes 3 to 7 business days after dispatch, and you will receive a tracking email once your order ships.

You can return your order within 30 days of delivery for a refund. See our Returns and Refunds page for the full details.

We email you a tracking number as soon as your order ships. Visit our Track Your Order page for help, or email us with your order number.

Major credit and debit cards are accepted at our secure checkout, along with digital wallets where available.

Yes. We work with retailers, resellers and businesses. Visit our Wholesale page and email us your business details to get started.

Email us at contact@puftem.com. We reply within 1 business day, Monday to Friday.

It is a cordless, rechargeable scrubber made for bathrooms and kitchens. Use it on tubs, tile and grout, sinks, stovetops, glass, floors and more, and swap heads to match the job.

A full charge gives you up to 180 minutes of cleaning. Charge it with a USB-C cable (a power adapter is not included). A full charge takes about 2 to 2.5 hours, and the display shows the remaining battery level.

There are two speeds: 350 RPM for everyday cleaning and 400 RPM for deep cleaning. One button press switches between them.

Yes. The scrubber is rated IPX7, so it is built for wet areas like showers and tubs, and you can rinse it under running water after use. Make sure the unit is dry before you charge it.

The scrubber comes with 6 replaceable heads, including flat, corner, sponge, scouring and cloth styles, so you can match the head to the surface.

Switch the scrubber off, remove the current head and fit the new one until it sits firmly in place. The heads are designed to stay securely attached while you clean.

It works well on hard surfaces such as tile, porcelain, glass and stainless steel. Test a small hidden area first, and use the softer sponge or cloth heads on delicate, polished or easily scratched surfaces.

Remove the head, rinse the head and body under running water, let everything dry, and store it somewhere dry. Keep the charging port dry.

It works well on hard surfaces such as tile, porcelain, glass and stainless steel. Test a small hidden area first, and use the softer sponge or cloth heads on delicate, polished or easily scratched surfaces.

Remove the head, rinse the head and body under running water, let everything dry, and store it somewhere dry. Keep the charging port dry.

On the Adjustable Handle model (HC-CA04), a single click gives 380 RPM for regular cleaning and a double click gives 450 RPM for tough stains.

The HC-CA04 has a short handle (about 9.8 inches) for sinks, stovetops and countertops, and an extendable handle that reaches 43 to 52 inches for tubs, tile grout, showers and floors.

Eight replaceable heads for bathrooms, kitchens, tubs, tile floors, glass and car tires. A storage bag and wall hook are included.

It is IPX7 waterproof, so you can rinse it under the faucet. Charge it with the USB cable (power adapter not included); a full charge takes about 2.5 hours.

Retainers, aligners, night guards, mouth guards, dentures, toothbrush heads and jewelry, as long as the item is water-safe. Check your appliance maker's instructions first.

Use 5 minutes for gentle daily cleaning, 10 minutes for a deeper clean, and 15 minutes only for heat-safe items such as jewelry. Do not use the 15-minute mode for retainers, aligners or dentures, because the water may warm up. Press the button once for 5 minutes, twice for 10 and three times for 15.

No. It runs at about 40dB, which is quiet enough for use at night.

Add water before switching it on, place items in the basket with the tweezers, choose a mode and run the cycle. Afterwards, rinse your items, empty the tank and wipe it dry. The UV light has its own switch and turns off automatically when the lid opens.